Return & Refund Policy

At My Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make it right.

Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The item is unused and in its original condition
• The item is in its original packaging with all tags and accessories intact
• Proof of purchase is available (order confirmation or receipt)

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, damaged, or altered after delivery
• Items marked as final sale or non-returnable at the time of purchase
• Hygiene-sensitive products once opened

How to Request a Return

To initiate a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the process and arrange a pickup where applicable.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 to 7 working days and credited back to your original payment method.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost to you.

Exchange Policy

We currently offer exchanges for defective or incorrect items only. If you received the wrong product, please reach out to our support team and we will resolve it promptly.

Contact Us

For any return or refund queries, please reach out to our customer support team. We are available around the clock to assist you.